Privacy Policy – 2024

Last Updated: April 18, 2024

R-Zero understands that your privacy is important to you, and you care about how your personal information is used. This Privacy Policy explains how R-Zero Systems, Inc. (“R-Zero” or “we”) collects, uses, and discloses information about you when you access or use any of our websites (collectively, the “Site”), engage with us on social media, or otherwise interact with us. It also explains what rights you have in our use of your personal information and applies to all R-Zero Sites as well as to the personal information we collect in the course of our business operations. Further, this Privacy Policy provides a list of the categories of personal information we may have collected, the source from which we may have collected that information, and how we have shared that information for the past 12 months. It also provides advanced notice of our intended uses of any subsequently provided personal information.

R-Zero is committed to the security and privacy of our customers' information. We design with security and privacy in mind. The information we gather is used to enhance the R-Zero brand experience for our customers. We are transparent about the information we collect and how we use it. This Site does not require you to provide sensitive personal information.

To ensure that you are always aware of how we use your personal data, we may change this Privacy Policy from time to time to reflect any changes to our use of your personal data. We may also make changes as required to comply with changes in applicable law or regulatory requirements. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Site, periodically, or otherwise when you interact with us to stay informed about our information practices and the choices available to you. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you have a question, comment, or request concerning Data Privacy we are here to help. Please click here to fill out our short Data Privacy Request form so we can direct your request to the appropriate person or group.

I. COLLECTION OF INFORMATION

We may collect a variety of information from or about you during your interactions with us, including but not limited to, your name, address, email address, internet protocol (IP) address or other similar identifiers, including in some cases with regards to the use of our sensors, certain biometric identifiers (collectively, “Personal Information”). We may use this Personal Information to: respond to your inquiry or provide feedback, ship items you request, and understand generally what area you are accessing R-Zero Sites from.

In addition, depending on your interaction with R-Zero, we may collect (and share with certain third parties for specific business, marketing/advertising, or legal/compliance purposes) other categories of Personal Information listed below:

Category Examples
Personal identifiers Name, mailing address, email address, phone number, credit/debit card number, internet protocol (IP) address or other similar identifiers. While we do not directly collect gender data from you, we may collect it indirectly via a third-party service provider through various means (such as an embedded form.)

R-Zero may use this Personal Information to: respond to your inquiry or to provide feedback, ship items you request, product/service fulfillment, marketing purposes, prevention of fraud/other harm, improving products/services and operations; legal compliance; and to understand generally what area you are accessing R-Zero Sites from. R-Zero may also draw inferences from any of the above (e.g., preferences or characteristics).

Internet or electronic network activity (e.g., browse or search history; geolocation data such as latitude or longitude). Browsing history of your interactions with an R-Zero-operated Site.

R-Zero may use this Personal Information to understand what portions of R-Zero Sites are used most frequently to enhance Site development; other purposes include: product and service fulfillment; communications and marketing; improving products, services, and operations; prevention of fraud and other harm; legal compliance. R-Zero may also draw inferences from any of the above (e.g., preferences or characteristics).

Commercial information. Records of products or services that you have inquired about, purchased, or obtained; purchase history; audio, electronic, visual, or similar information (e.g., recording of Guest service calls).

R-Zero may use this Personal Information to facilitate email marketing from us, or to send you information about a newly introduced R-Zero product that integrates with your existing R-Zero system. You may choose to opt out of our email marketing programs.

R-Zero may also use this Personal Information to provide certain service-related email communications. Because these emails are sent for essential product functionality, you may not opt-out of service- and security-related emails. R-Zero may also draw inferences from any of the above (e.g., preferences or characteristics).

Professional or employment-related information. Information about your profession: project manager, hospital office manager, clinician, architect, installer, designer, electrical or electronic contractor, etc.

R-Zero may use this Personal Information to facilitate targeted email marketing from us. We may, for example, send contractors information about an upcoming training webinar, or send certain contractors' information about newly introduced R-Zero products and tools to help grow their business. R-Zero may also draw inferences from any of the above (e.g., preferences or characteristics).

Certain “biometric” identifiers We may collect certain “biometric identifiers” and process such information from you when either you or third-parties use certain R-Zero Products, such as face and body(-count) imaging data on our camera-enabled sensors, using image-capturing technology. “Biometric identifiers” in this context refers to Personal Information collected by R-Zero about an individual's physical characteristics that can be used to identify that person, such as facial geometry scans and recognition. All such identifiable image data is analyzed and anonymized at the point-of-collection on the sensor, and aggregated before it is sent to R-Zero via an API link.

R-Zero may use this Personal Information to: scan and process (using machine-learning algorithms) on the sensor itself, to determine certain occupancy data i.e., how many humans were in a specific location and their duration.

A. Information You Provide to Us

We collect information that you provide to us directly, including information that you provide when you create an account on the Site, participate in any interactive features of the Site (like send a message through the Site), fill out a form, apply for a job, communicate with us via third party social media sites, request customer support, interact with an R-Zero employee who is assisting you, when viewing an R-Zero webinar, when downloading R-Zero product information, or otherwise when you communicate with us.

B. Information We Collect When You Use the Site

When you access or use the Site or transact with us, we automatically collect information about you. We also collect information from you when you use a webpage interface to provide your contact information and request information about our products and services, enroll in email marketing, initiating a “chat” on the Site, or when we assemble information about traffic on our websites. The type of information we collect includes:

  • Log Information: We collect information related to your access to and use of the Site, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to the Site. We may use this Personal Information, for example, to understand what portions of R-Zero Sites are used most frequently to enhance Site development.
  • Device Information: We collect information about the computer or mobile device you use to access the Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: We may derive the approximate location of your device from your IP address. In accordance with your device permissions, we may also collect information about the precise location of your device. You have the ability to stop the collection of precise location information at any time (see Your Rights section below for details).

Information Collected by “Cookies” and Similar Tracking Technologies: We (and our service providers) use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory by a user's web browser when accessing a website, which help us improve the Site and your experience, see which areas and features of the Site are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used on the Site or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. Cookies are part of the flow of information between hardware devices and web browsers, and can be used for, among other things, customizing user interaction with web sites and enhancing web site performance and utility.

Cookies may be used for several different purposes, including:

  1. Required (Strictly Necessary) Cookies: These cookies are required to make the websites function properly and give you access across R-Zero Sites. They are absolutely essential for basic functionalities and security features of the website, anonymously. They cannot be disabled.
  2. Analytics & (Performance) Cookies: These cookies are used to understand and analyze how the R-Zero Site is used, to help provide information on metrics such as count the number of visitors, how visitors interact with the website, bounce rates, and traffic sources, and as well as to identify improvement opportunities (e.g., key performance indexes of the website, which helps in delivering a better user experience for the visitors). Website usage statistics and other reports are not linked to an individual. If you would like to opt-out of that use of your information, please modify your cookie settings in the Privacy Overview and Preferences pop-up tab (NB. if you do not see the pop-up banner at the bottom of our website homepage directing you to this tab, please view the website in Incognito mode first).
  3. Functional Cookies: These cookies allow the website to remember the choices you make such as your username, language, or the region you are in, and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or speaking with a customer service representative via chat. They help perform certain functionalities, like sharing the content of the website on social media platforms, collecting feedback, and other third-party features. If you would like to opt-out of this use of your information, please modify your cookie settings in the Privacy Overview and Preferences pop-up tab (NB. if you do not see the pop-up banner at the bottom of our website homepage directing you to this tab, please view the website in Incognito mode first).
  4. Targeting (Advertising) Cookies: These cookies may be placed by websites other than R-Zero, such as by advertising companies/networks, media partners, or social networks with which we are working. Those companies may use them to help provide more relevant advertising and are subject to the respective policies for the aligned external services. R-Zero may share your information for the purpose of targeted advertising. They also are used by R-Zero to provide users with its own relevant ads and marketing campaigns, and track visitors across websites and collect information to provide customized ads. If you would like to opt-out of such use of your information, please modify your cookie settings in the Privacy Overview and Preferences pop-up tab (NB. if you do not see the pop-up banner at the bottom of our website homepage directing you to this tab, please view the website in Incognito mode first).
  • Depending on the cookies in use, we may collect Personal Information about your device, browsing actions and patterns. Similar to cookies, we may also collect Personal Information by using pixels, beacons, log files, and other similar technologies to compile information about your Site usage and your interaction with email received from R-Zero.
  • If you choose not to accept certain cookies from R-Zero's Sites, it may affect the website performance, including your ability to access certain features.
  • Many internet browsers have settings to enable global privacy controls (GPCs) or have a feature called “do not track” (or similar) option available in the browser's settings. These features let you tell websites that you do not want to have your online activities tracked. The R-Zero Site is designed to respond to these signals; however, its performance may not be consistent across all browsers. You may also use commercially available software to manage cookies and similar trackers.

For more information about cookies and how to disable them, see Your Rights section, below.

C. Information We Collect Indirectly and from Other Sources

We may also obtain information about you from other sources. For example, we may collect information about you from third parties, including mailing list providers, merchant partners, social networks, our employers-of-record (EOR), and other publicly available sources. We may also collect information from you based on interactions you have with an R-Zero contracted sales representative agency, dealer, distributor, or from available industry information about certain projects, or when you attend a third party hosted seminar to learn about R-Zero products and services. Further, we may collect aggregated and anonymized information about your location and duration at a particular site where we have our camera-enabled sensors installed, to generate occupancy data so that we can better understand certain trends and statistics.

D. Information We Derive

We may derive information or draw inferences from you based on the information we or our partners collect. For example, we may make inferences about your location based on your IP address.

II. USE OF INFORMATION

We use the information we collect to improve the R-Zero product and service experience, for instance, in the following ways:

  • Website Performance & Security: R-Zero utilizes technology to accumulate information about traffic on our Sites. The data collected may include your IP address, information about the browser being used, server logs, the pages you view at R-Zero Sites, the links you click, and other actions you take in connection with R-Zero Sites. We use this information on an individual and aggregated basis to help provide, maintain, and help design and improve our webpages, the Site, and other products we may offer from time-to-time. We also use it to monitor Site usage, compile business and technical statistics, and to also debug and identify/repair errors that impair existing intended functionality. In addition, we may use it to also monitor and analyze trends, usage, and activities in connection with the Site. If you have modified your privacy preferences to disable performance and functional cookies, information will not be shared with third-party providers for this purpose. Further, we may use Personal Information to help detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of R-Zero and others;
  • Customer Service & Technical Support: R-Zero may use Personal Information to send you technical notices, updates, security alerts, and support and administrative messages, and to respond to your comments, questions, and other customer service requests. From our Site, you can also contact us to inform us of issues with our Site, such as broken links. Your data helps us investigate your comment and initiate modifications to the Site. Additionally, we provide various user interfaces to allow you to provide your contact information and to request information about our products and services. We may also seek your feedback regarding the quality of an R-Zero online seminar. This Site also presents the opportunity for an online “chat” to obtain customer service. Contact information may be requested in each case, as well as other Personal Information that is relevant to your customer service inquiry. This Personal Information is used to enhance your customer experience;
  • Email and other Marketing Enrollment from R-Zero: We may use your Personal Information to communicate with you about products, services, and events offered by R-Zero and others, and provide news and information we think will be of interest to you (see Your Rights below for information about how to opt-out of these communications at any time). From within this Site, you may be able to “opt-in” to receiving marketing email communications from R-Zero. You can unsubscribe at any time by clicking the “unsubscribe” link from within the marketing email. Please note we may also email you important service updates such as password reset requests, information on security updates, and technical support information. Because these are sent for essential product functionality, you may not opt out of service- and security-related emails. Further, we may use your Personal Information to facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards, and also to personalize your online experience and the advertisements you see when you use the R-Zero Site or third-party platforms based on your preferences, interests, and browsing and purchasing behavior. We also may audit your interactions with our online ads, including by counting ad impressions and verifying positioning and quality of ad impressions; and
  • Business administration and legal compliance: We may use your Personal Information for the following business administration and legal compliance purposes: to comply with our legal obligations, and applicable laws, legal processes, and regulations, to enforce our legal rights, and to protect rights of third parties.

III. SHARING OF INFORMATION

We take your privacy very seriously and will not share your Personal Information with others, except that we may share it only with the following categories of recipients under specific circumstances:

  • Service providers (e.g., vendors and consultants as needed to provide our services and operate our business). We may disclose your Personal Information to third-party service providers who enable us to fulfill your request for enhanced website functionality, R-Zero product literature or samples, or to connect you with a local sales representative agency, website hosting, and professional services including information technology services, regulatory services, and legal services;
  • Legal & Regulatory reasons (e.g., with public authorities and other parties in response to a lawful request in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements). We may use or disclose your Personal Information as we deem necessary or appropriate under applicable laws; to respond to requests from governmental and regulatory authorities; to comply with court orders, litigation procedures, and other legal processes; to obtain legal remedies or limit our damages; to protect the operations of R-Zero group entities; and to protect the rights, safety, or property of our employees, you, or others. We may also share your Personal Information if we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of R-Zero or others. Further, we may need to disclose your Personal Information with other parties in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Targeted Advertising and Website Usage (e.g., with our partners for advertising, marketing, and analytics purposes). R-Zero does not, and will not, sell your information in a traditional sense. i.e., for money. However, some laws define “sell” very broadly to include activities like sharing your information to perform certain types of analytics or to provide a more targeted and personal ad experience. R-Zero may share your information for the purpose of targeted advertising to certain advertising networks, merchant partners or social networks (but R-Zero does not use your personal information for profiling for purposes to which the right to opt out of profiling applies). If you would like to opt-out of that use of your information, please modify your cookie settings using the on-site cookie Privacy Overview/Preferences pop-up banner at the website footer or the cookie preferences link in the website footer(NB. if you do not see the pop-up banner at the bottom of our homepage directing you to this tab, please view the website in Incognito mode);
  • Our Other Group Entities (e.g., by and among R-Zero and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership). We may disclose your Personal Information to our other R-Zero group companies, including third-party employers-of-record (EOR), to provide you with tailored services and communications, or in accordance with our business administrative practices. Some of these may be abroad outside the USA; we may share your provided log files with the and other service providers or contractors located in other countries or jurisdictions for select technical issues, such as in the Philippines, European Union, and the People's Republic of China; and
  • With Third Parties with Your Consent or at Your Direction. Aggregated and anonymized information that is incapable of identifying an individual is not considered Personal Information under this Privacy Policy. We may disclose aggregated and anonymized information, including certain Usage Information, without restriction.

IV. ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others, including Google Analytics, to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Site and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by R-Zero and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Site and other websites, and better understand your online activity.

To learn more about how Google uses your Personal Information, please visit: https://policies.google.com/technologies/partner-sites .

For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices or http://www.youronlinechoices.eu/ .

V. YOUR RIGHTS

A. Contacting R-Zero to Request Personal Information, Delete Personal Information, & Other Privacy Inquiries

Contact us using one of the following. Please be sure to indicate the nature of your request:

  1. https://rzero.com/privacy-policy/
  2. Privacy@rzerosystems.com
  3. Our Data Privacy Request form
  4. +1 (801) 823-0314 (United States)

For security reasons, we will need to verify that the person initiating a data request is authorized.

To opt out of receiving email marketing, simply click on the unsubscribe link in the email you receive. No further verification is needed. For other privacy inquiries, generally we will verify you by confirming at least two (2) pieces of your provided personal information with information maintained by R-Zero. Depending on your request, we may need to implement heightened processes to verify your identity. Should you use an authorized agent to initiate a data request on your behalf, you will need to coordinate with your authorized agent to send the required account verification information to us.

You will not receive a differing level of service if you initiate a data request; initiating a request will not impact the operation of R-Zero products you may be using.

  • Exercising Your Rights under applicable laws and regulations*

Residents of certain states may under certain circumstances request the following (*note, though there may be other US state or foreign equivalent privacy regulations applicable to R-Zero's use and maintenance of your personal data, either now or in the future--including but not limited to, California, Florida, Texas, Oregon, Montana, Utah, Colorado, Delaware, Tennessee, Iowa, Indiana, Virginia, Maine, Nevada, Connecticut, and/or Canada--the below covers, to the best of R-Zero's belief, knowledge, and understanding, the consumer privacy rights afforded under the broadest regimes):

  • Right to Know, Access, and Portability. A copy of your Personal Information collected by R-Zero (including the sources from which such information was obtained, the categories of information that have been sold or disclosed for a business purpose, and the commercial purpose for which the information was collected or sold, provided to you in a reasonably portable format if you have a password-protected account (subject to certain exceptions).)
  • Right to Deletion. Deletion of your Personal Information collected or maintained about you;
  • Right to Opt-out of Sales of Personal Information. You have a right to opt-out of the sale of your Personal Information, including cross-context behavioral advertising and targeted advertising, and to opt-in again at your election;
    • Note: R-Zero may “sell” your Personal Information as disclosed in this Policy and may have sold your Personal Information in the preceding 12-months. To opt-out of the sale of your Personal Information, please visit: www.aboutads.info/choices or http://www.youronlinechoices.eu/ . Please note that your opt-out choices will apply on this web browser and remain until you remove the opt-out cookie, e.g., by clearing cookies in your web browser settings.
    • R-Zero does not use your personal information for profiling for purposes to which the right to opt out of profiling applies.
  • Right to Rectification and Correction. The correction of inaccurate Personal Information;
  • Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to opt-out of secondary uses and disclosures of your Sensitive Personal Information ( Note: For Canadian residents, you have the right to withdraw consent to our use of your Personal Information subject to certain exceptions, such as frustration of R-Zero's performance of its legal/contractual obligations, for employment purposes surrounding employees' data, public interest concerns, or comprising R-Zero's ability to conduct business operations);
  • Right to Opt-out of Automated Decision-Making. You have the right to opt out of certain types of automated decision-making, subject to certain exceptions.
  • Right to Non-Discrimination. You have a right to not be discriminated against if you exercise your other rights listed above. If you exercise these rights, R-Zero will not deny you goods or services, charge you a higher rate, or provide you with lower quality products.
  • Right to “De-Indexing”: You have the right to request your Personal Information be “de-indexed” from certain types of distribution.
  • Right to Appeal: You have the right to appeal R-Zero's refusal to act on certain requests. You may access that process on our Appeals information page and may obtain a copy of our appeal process by submitting a request to our Privacy Team at privacy@rzerosystems.com . If you are not satisfied with the outcome of that process, you may contact the applicable state Attorney General to submit a complaint.

Please note, if you request erasure of required operational data, certain functionality provided by the software will be lost. If you request erasure of your account, you can later create a new account and would need to re-initiate the process to access the services.

You, or an authorized agent, may exercise your rights by submitting a request to our Privacy Team at privacy@rzerosystems.com, or if you have a question, comment, or request concerning Data Privacy, please fill out our short Data Privacy Request form so we can direct your request to the appropriate person or group. We provide for one disclosure request per 12-month period at no cost to you. For subsequent requests, we may charge a fee if we determine that the request is excessive, repetitive, or manifestly unfounded, but will not do so without providing you with a cost estimate before processing your request.

We respond to and process requests promptly and within all legally applicable timeframes. Please note that all requests are subject to proper prior verification before processing. If you are the authorized agent of an individual making a request, you may have to take additional steps to verify your identity and demonstrate that you can exercise the individual's rights on their behalf.

B. R-Zero's Data Retention & Protection over Personal Information

R-Zero takes security very seriously and we follow industry best practices around securing data, monitoring for potential abuse, and updating systems. We collect only the personal data we need to fulfill the purposes stated in this Privacy Policy, and we will not retain personal data for longer than necessary i.e., typically, when the first of either the following occurs: (i) the initial purpose for collecting or obtaining the data has been satisfied; or (ii) within three (3) years of the customer's last interaction with R-Zero.

The categories of personal data we collect are: personal identifiers, internet activity, commercial information, and professional or employment related information; we will generally retain personal data collected from you via this website for less than three years. Upon “opting out” of email marketing, we may continue to retain your information for other service and support reasons such as: password reset, technical updates, warranty requests. However, if we believe we need to retain personal data to respond to a legal inquiry, we may retain the data for a longer period.

Personal data from minors

This website is directed solely at adults. If you are under the age of sixteen (or, if being a 'minor' is defined as a younger age in your relevant jurisdiction, that relevant age), please do not provide us with any of your personal data, including your email address.

Other R-Zero websites and third-party links

This website may include links to:

  1. R-Zero websites focused on other countries. Because privacy laws vary by country, when you leave this R-Zero website we encourage you to read the privacy policy of every website you visit.
  2. Third party websites. Clicking on links to third party websites may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

VERIFICATION OF REQUESTS

To help protect your privacy and maintain security, R-Zero will attempt to verify your identity before granting you access to your Personal Information or complying with your request. If you have an account with R-Zero, we may verify your identity by requiring you to sign in to your account. If you request access to or deletion of your Personal Information and do not sign in to an account with us, we require you to provide the following information: name, email address, phone number, and postal address. In addition, if you do not have an account and you ask us to provide you with specific pieces of Personal Information, we reserve the option to require you to sign a declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request. If you designate an authorized agent to make a request on your behalf for which verification is required, we may (1) require you to provide the authorized agent written permission to do so, and (2) require you to verify your own identity directly with us (as described above.)