Product Privacy Notice

R-Zero Systems, Inc., its subsidiaries, and affiliates (hereinafter “R-Zero,” “us,” “our,” or “we”), respect your privacy and are committed to protecting it consistent with this Notice (“Privacy Notice”).

This Privacy Notice sets forth the types of Personal Information we may collect and process through the use of R-Zero’s products and services, including, but not limited to, Arc, Beam, and Vive (collectively, the “Products”), and provides transparency about our privacy practices, including how we use and disclose Personal Information, and how you may exercise your applicable privacy rights.

The privacy rights available to you may vary based on your individual circumstances and the laws applicable to you. By using our Products, you consent to our use of your Personal Information as set forth in this Privacy Notice and R-Zero’s Privacy Policy.

Scope of This Privacy Notice

This Privacy Notice applies to Personal Information collected and processed by and through your access to and use of R-Zero’s Products for users located in the United States and Canada. It does not apply to any other R-Zero services or dealings with us by or through any other means, which is governed by R-Zero’s Privacy Policy.

This Privacy Notice is effective as of the “Last Modified” date found at the bottom of the page, and also incorporates by reference any and all applicable terms, conditions, and definitions from R-Zero’s Privacy Policy. We may revise this Privacy Notice at any time in our sole discretion (see “Changes to Privacy Notice” below). By continuing to use the Products, you are consenting to any such revisions and should therefore periodically review the then-current version of this Privacy Notice. We will not use Personal Information for a purpose different from that which it was originally obtained without providing you notice.

Use by Minors

We do not knowingly collect information from minors. If you are a minor, do not use our Products or provide any information to us. If we learn that we have collected or received information from a minor without verification of parental consent, we will delete that information. If you believe we might have inadvertently collected information from or about a minor, please contact us at


Personal Information You Provide to Us (“Provided Information”)

We collect Provided Information within the course of your accessing and using our Products. Provided Information we collect may include the following categories of information:

Contact Information Name (first and last), company, role, title, phone number, e-mail, mailing address, and the object of any communications.
Account IDs ID creations and IDs (e.g., usernames and password), and authentication methods associated with your R-Zero Product accounts.
Support Information The object of any support requests and messages.

We use Provided Information in the following ways:

  • Providing the Products and support
  • Operating our business and administering customer accounts
  • Communicating through email and other means
  • Detecting and preventing abuse and security threats
  • Complying with legal and regulatory obligations
  • Providing you with information that you request from us
  • Fulfilling any other purpose for which you have provided us with your information
  • Notifying you about changes to the Products, our Terms of Use, or this Privacy Notice
  • In any other way we may describe when you provide the information
  • For any other purpose to which you consent

Personal Information We Collect Automatically (“Usage Information”)

User actions and device events within R-Zero’s Product Apps are monitored and temporarily stored for the purpose of logging significant events and event metadata when you access or use Product Apps.

Usage Information collected automatically may include the following categories of information:

Log Data ID creations, authentication methods, account expiries, IP address (e.g., geolocation), tokens, last logins, browser information, and permissions.
Device Data Device information, including battery life, connectivity events, data or connection quality, and server QA data points such as CPU, loads, and network traffic, as well as device information, including device type, operating system, application IDs, unique device identifiers, and crash data.


We may maintain or associate Usage Information with Personal Information we collect from other sources or that you provide to us.

We use Usage Information in the following ways:

  • Providing the Products and support;
  • Administering, designing, and improving the Products;
  • Analytics, e.g., tracking and measuring interactions with the Products;
  • Detecting and preventing abuse and security threats;
  • Operating and improving our business and services; and
  • Complying with legal and regulatory obligations.

Tracking & Cookies Data

R-Zero uses cookies and similar tracking technologies to track the activity on our Products and hold certain information.

“Cookies” are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Products.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Products.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Product
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings
  • Security Cookies. We use Security Cookies for security purposes

Sensor Information

R-Zero’s Products utilize a variety of sensor technologies, including infrared, to provide the intended functionality. These sensors are the product of “privacy-by-design” practices and capture only anonymous data. None of the data collected by the sensors constitutes Personal Information.

R-Zero Product sensors create non-personally identifiable records of events, including:

  • Biosafety Event Data – Device usage data, including timestamps (run time) and device identifiers
  • Sensor Raw Event Data – Raw sensor data, including binary occupancy readings and sensor state, BT UUID, battery reading, firmware version, x/y coordinates, and other metadata
  • Occupancy Records – Metadata attached to the raw sensor data includes sensor ID, space IDs, or other method of identification, and any location-based data

Personal Information We Disclose

We may disclose Provided Information and Usage Information with the following categories of third-party recipients for the purposes described below:


Service Providers We may share Personal Information and Usage Information with our IT providers as needed to operate the Products and our business, including with software and web hosting providers, and installation services contractors
Professional Services We may share Personal Information and Usage Information with our professional services providers, including contractors, security vendors, auditors, information services providers, and professional advisors
Government and Legal We may share Personal Information and Usage Information with governmental authorities and third parties as may be required by applicable law, regulation, or legal process
Corporate Transaction We may share Personal Information and Usage Information as part of a Corporate Transaction e.g., to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some of R-Zero’s assets, whether as a going concern or as a part of bankruptcy, liquidation, or similar proceeding, in which information held by R-Zero about the Products’ users is among the assets transferred


Aggregated and anonymized information that is incapable of identifying an individual is not considered Personal Information under this Privacy Notice. We may disclose aggregated and anonymized information, including certain Usage Information, without restriction.

Security of Personal Information

R-Zero takes reasonable efforts to protect Personal Information. If any of the Personal Information we maintain about you is the subject of a breach of Personal Information under applicable law, we will take such actions, including providing you with notification, as such law or laws may require.

Changes to Privacy Notice

If we decide to change this Privacy Notice or our practices, we will post a notice of those changes to our Privacy Notice and/or R-Zero’s Privacy Policy on our website in advance of the changes taking effect, so that you are always aware of our current policy and practices.

Contacting R-Zero

For exercising your applicable privacy rights or if you have any questions, concerns, or complaints about the manner in which your Personal Information has been collected or handled by R-Zero, please contact our Privacy Team at You can find out more information about your rights by reviewing R-Zero’s Privacy Policy.

Last Modified: March 5, 2024